Along with the proliferation of channels and the fragmentation of audiences, they must deal with particularly intense competition for awareness and mindshare, the precursors to attention and support. Comparing the NFP sector with other industries highlights the problem: in supermarkets, most people would be aware of Woolworths and Coles, and a few of the smaller chains. In finance, an average member of the public could name the Commonwealth, Westpac, NAB, ANZ, and perhaps a few of the international or regional banks.
These industries are relatively uncluttered, making it easier to carve out and hold a position. In comparison, the smaller not-for-profit sector swarms with well-known names.
ASK YOUR MUM: HOW MANY CHARITIES CAN SHE NAME OFF THE TOP OF HER HEAD?
Most people could easily name a dozen or more without prompting: the Red Cross, St Vinnies, Greenpeace, CARE, RSPCA, OXFAM, The Smith Family, the Salvos, World Vision, The Heart Foundation, WWF, the Wilderness Society, the Australian Conservation Foundation and so on.
And there are dozens and dozens more names that would emerge, if prompted: a wealth of worthy causes ranging from humanitarian (Medicines sans Frontier) to social action (GetUp) to animal welfare (WSPA) to human rights (Amnesty International).
Although these NFPs serve different end-users and advocate for different causes, they are all competitors in one critical area: for support and for funds. And that means they are competing with one another for attention, and for awareness – with far fewer resources than the players in the private sector.
TO HELP SOLVE THE WORLD’S PROBLEMS, YOU FIRST NEED TO SOLVE THIS ONE.
To stand out in this group, to achieve above average awareness or increased memberships and fund flows is a significant achievement. And for those who aspire to increase their awareness / funds / membership, it’s a significant challenge.
Whether you’re trying to nurture donors, attract major gifts, increase bequests, or encourage retention, success comes down to the ability to cut through and communicate effectively in a crowded and competitive market.
The challenge exists at every level, from high level brand campaigns and mass market broadcast, through the digital and social channels to traditional fundraising methods like events, direct marketing and even unaddressed mail.
Amid the cumulative clutter, the NFP marketer needs to leverage a proliferating range of channels, balance a daunting array of variables and still keep everything, somehow, together.
GET IT ALL TOGETHER WITH A BIG IDEA.
Surprisingly, in this age of micro-niches and mass personalisation, the best solution can be to do the exact opposite. Instead of draining your resources trying to customise everything for everyone, you can instead streamline by building your marketing around Big Ideas. Culturally resonant, distinctive, well-crafted Big Ideas are powerful tools that can help prioritise options, populate channels and connect all your work to a brand relevant core.
All else being equal (they never are, of course, but the point stands), one of the few ways for NFPs to quickly sharpen their competitive edge and leverage their marketing investment is with good creative work.
And that is something we can provide.